Quality Policy Statement
It is the policy of Manor Scaffolding Limited that all our activities are carried out in accordance with our Integrated Management System (IMS), which is working towards BS EN ISO 9001:2015 accreditation.
The IMS contains all procedures and associated documentation to manage and control our business.
The aim of our quality management is to ensure that:
- We deliver a quality service to maintain our excellent customer relations
- Customer satisfaction remains inherent to our business
- Our customer’s requirements have been fully understood and met
- All work is carried out consistently and a defined standard
- Our staff are fully trained and involved in quality improvement
- We strive continuously to improve our systems and procedures
- We use only services that meet our own quality standards
- A professional approach to customer interface is maintained always
- Any complaints are dealt with efficiently and within an acceptable time
Manor Scaffolding recognises the importance that the quality of our service reflects on the future of our business.